Insurance Customer Service RepresentativeAmerican Family Insurance, The Fenske Agency Inc.
Wichita, KS Full time
Posted on October 5, 2017
Position: Customer Service Representative in NE Wichita, KS Company: American Family Insurance - The Fenske Agency, Inc. Full Time Position - 35- 40 hrs per week, must be available between 8:30 and 5 pm Be a part of a growing agency where there is the ability to grow and have work-life balance! You will ensure we provide the highest level of service to new and existing clients by assisting with insurance related questions and reviewing our product offerings with potential clients. Roles includes, but is not limited to: - Develop strong customer relationships by providing a personalized, professional customer service experience and building trust - Respond to customer inquiries regarding coverage's, billing, claims or products - Process changes to existing accounts & policies - Serve as a liaison on behalf of the customer between the agency and various business partners - Agency notifications - Billing & Policy related changes - Process documents & files - Quote & Process new business - Help with incoming requests - Identify cross selling opportunities - Telemarket to new potential clients - Assist customers with claims by directing them to the appropriate Claims Department contacts and resources - Follow ups to ensure customer's needs are addressed Experience Required: - Ability to work hands on and over the phone helping new & existing clients - Customer Service Representative (CSR) or Sales Representative Experience two year minimum. - Experienced Communicator and ability to develop relationships with clients and team members - Experience with a PC, Microsoft Office, customer management software, and proficient at learning new computer programs - Solid basic math skills - Insurance Licensed or willing to become (we will reimburse licensing fees after year of employment) - Valid drivers license Benefits Available: Vision and Health Insurance, Retirement plan, Vacation and Sick time. **To apply please drop off resume and cover letter to 8343 E 32nd St N, Ste 150, Wichita, KS 67226, Serious inquiries only** The Customer Service Representative is an employee of The Fenske Agency and not an employee of American Family Insurance. CSR, Agency Operations Specialist, Customer Service Representative, Admin, Administrative Assistant, Inside Sales, Representative, Customer Service Job Type: Full-time Salary: $11- $13 based on experience plus bonus