Information Technology Manager

Information Technology Manager

ABOUT FIU

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

POSITION DESCRIPTION

The Herbert Wertheim College of Medicine is currently seeking an Information Technology Manager to join our team of professionals.

Duties include:

• Manages the day-to-day client support operations to support faculty, staff, and students. Responsible for maintaining staff day to day and weekly schedules and coordinates appropriate coverage. Maintains staff performance, preparation of weekly reports, support procedures and appropriate documentation.
• Responsible for managing assigned projects they are accountable for. Develops the scope, deliverables, and ongoing communication to the Client Support team IT Assistant Director and HWCOM IT Director. Provides weekly status updates on projects and communicates project status to stakeholders.
• Oversees and provides day to day technical guidance to the team by developing and improving their skills in supporting client applications and hardware.
• Ensures all service requests are maintained in appropriate work queues and completed within established Service Level Agreements (SLA), with a high degree of accuracy and efficiency; Develops and enforces request handling and escalation policies and procedures. Handles escalated requests and works to resolve them including technical troubleshooting and/or implementation.
• Manages and coordinates staff for exam support, proactively tests exam software applications and hardware compatibility.
• Analyzes and develops procedures that outline how problems are identified, documented, assigned and corrected.
• Drives to and from campuses and clinical affiliated sites as needed, to provide IT support.
• Coordinates and monitors major hardware and software deployments, including asset management. Coordinates audit of IT assets.
• Collaborates in the development of appropriate training initiatives for new and existing staff.
• Oversees and coordinates site readiness for connectivity, workstations and telephones.
• Collaborates with other departments to identify computing and software needs. Evaluates new technologies and applications and makes recommendations for procurement based on organizational needs. Acts as a point of contact for vendors in the procurement of new technologies.
• Responsible for system administration of HWCOM client computers. Oversees client computers to ensure installed applications and Operating Systems are kept up to date. Remediates and mitigates vulnerabilities and risks associated to client computers.
• Administration of Microsoft Endpoint Configuration Manager including but not limited to maintenance of application management, software updates, deployment packages, Operating Systems, task sequences, and scripts.
• Administration of mobile device management systems (such as Jamf and AirWatch) including but not limited to policies, configuration profiles, restricted software, patch management, pre-stage enrollment, and groups.
• Performs essential duties in any emergencies such as hurricanes, public health emergencies, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during university emergency closing with appropriate notification of a department administrator.
• Performs related duties as required or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.

MINIMUM QUALIFICATIONS

Bachelor's degree in Computer Science or related discipline and four (4) years of related experience.

DESIRED QUALIFICATIONS

Experience leading or managing a team.
Excellent knowledge of Windows OS, Mac OS, iOS, endpoint management, mobile device management and productivity applications.
Excellent knowledge of LAN/WAN, TCP/IP, HTTP, DNS.
Experience with using an automated ticketing system for service request reporting, tracking, escalation, and closing tickets.

ADVERTISED SALARY

$65,000-$70,000

TO APPLY

To apply, please visit us on-line at https://hr.fiu.edu/careers/, click on “Prospective Employees” or “Current Employees” and search for job opening ID 529573

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.