IT Operations Supp Tech

Job ID: 59696

Position Number: 00083383

Job Title: IT Operations Supp Techn

Department: NWRDC SDC

Location: Tallahassee

Responsibilities

The incumbent in this position is responsible for maintaining a working knowledge of the individual platforms, peripheral devices and facility infrastructure that support NWRDC. Incumbent will perform basic commands and monitor platforms and facility under limited supervision. The incumbent will perform within the rules, guidelines, and directions prescribed by the supervisor. This position involves frequent decision-making skills. Individual will be responsible for identifying problems and taking appropriate action in order to ensure timely and error free service to the businesses being supported by NWRDC. Individual must be available to work overtime and holidays as scheduled.

Operations

• Establish or maintain a working knowledge of Data Center policies and procedures to include production control run schedules.
• Monitoring building security and computer room access.
• Maintain a working knowledge of mainframe platforms and hardware configurations. Maintain a working knowledge of facility and infrastructure.
• Maintain a working knowledge of Enterprise Network Monitoring Tools.
• Monitor all platforms for outstanding system messages, report issues, and escalate as needed.
• Monitor the status of customer-owned equipment and access to that equipment. Maintain Data Center logs and forms.
• Maintain a working knowledge of the ITSM Incident & Service Request processing tool. Create incident and service tickets, report issues, and escalate as needed.
• Act as a liaison between applications, technical support, scheduling, and network staff to facilitate problem resolution during all abnormal circumstances.

Facility Training

• All personnel must attend/complete facility training as follows: Weekly load test (Switchgear) training a minimum of once a quarter if you are proficient with the systems or once a month for all new employees. Chiller (Chilled Water System) training once a quarter if employee is proficient with the system or once a month for new employee
• All personnel must be able to react to an emergency on either of these systems within the specified time frames below: Switchgear issues within 5-minute time frame. Chilled water system within 10-minute time frame
• All personnel must be able to communicate all issues clearly and concisely to facility staff in order to avert a facility shutdown.

Service Desk:

• Act as Service Desk representative after hours and on weekends. Perform daily routines and related work as required. Perform other related duties as required.
• This position involves frequent decision-making skills. Individual will be responsible for identifying problems and taking appropriate action in order to ensure timely and error free service to the businesses being supported by NWRDC.
• Individual must be available to work overtime and holidays as scheduled.
• NWRDC provides support for a wide range of state and local government, as well as K-20 organizations across the State of Florida. These organizations are dependent on NWRDC in order to accomplish their missions. This requires NWRDC to maintain services 24x7, even during times of crisis or emergency. As such, all NWRDC staff are considered essential staff for operations of the State of Florida.
• Participates in approved professional development opportunities per NWRDC's policy. Professional development and training is defined as learning undertaken by the employee to maintain and advance their skills, knowledge, and competencies, specifically as they relate and add value to the job and workplace.

Qualifications

High school diploma or equivalency and three years experience or a combination of post high school education and experience equal to three years.

Considerations

This is an USPS (University Support Personnel System) position.

This position requires successful completion of a Level 2 criminal history background check and CJIS.

How to Apply

If qualified and interested in a specific vacancy as advertised, apply to Florida State University at https://jobs.fsu.edu.

Applicants are required to complete the online application with all applicable information. Applications must include work history and all education details (if applicable).

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer. FSU’s Equal Opportunity Statement can be viewed at: http://www.hr.fsu.edu/PDF/Publications/diversity/EEO_Statement.pdf