IT Services Coordinator
IT Services Coordinator
Job ID 54835
Position: 00083338
IT Services Coordinator
Department: Northwest Regional Data Center
Location: Tallahassee, FL
Closing date: 5/17/23
Duration of Posting: 14 days
Overview
Northwest Regional Data Center (NWRDC) - State
The incumbent in this position serves as the shift supervisor for the State Data Center. The incumbent is responsible for maintaining a working knowledge of the individual platforms, peripheral devices, and facility infrastructure that support the State Data Center. The incumbent will perform commands and monitor platforms and facility. The incumbent will perform within the rules, guidelines, and directions prescribed. Provide leadership, counseling, direction, performance feedback and development of career paths for staff. Evaluate employees using established criteria and maintain a consistent dialogue with them to keep them informed of their progress.
Learn about our departments: Information Technology Services (ITS) Northwest Regional Data Center (NWRDC) Florida Virtual Campus (FLVC)
Responsibilities
Operations:
Establish or maintain a working knowledge of Data Center policies and procedures including production control run schedules. Monitoring building security, and computer room access. Maintain a working knowledge of mainframe platforms and hardware configurations. Maintain a working knowledge of facility and infrastructure. Maintain a working knowledge of Enterprise Network Monitoring Tools. Monitor all platforms for outstanding system messages, report issues, and escalate as needed. Monitor the status of customer-owned equipment and access to that equipment. Monitor systems for drive mounts and alerts. Maintain Data Center logs and forms. Maintain a working knowledge of the ITSM Incident & Service Request processing tool in use. Create incident and service tickets, report issues, and escalate as needed. Act as a liaison between applications, technical support, scheduling, and network staff to facilitate problem resolution during all abnormal circumstances.
Facility Training:
All personnel must attend/complete facility training as follows: Weekly load test (Switchgear) training a minimum of once a quarter if you are proficient with the systems or once a month for all new employees. Chiller (Chilled Water System) training once a quarter if employee is proficient with the system or once a month for new employee. All personnel must be able to react to an emergency on either of these systems within the specified time frames. Switchgear issues within a 5-minute time frame. Chilled water system within a 10-minute time frame. All personnel must be able to communicate all issues clearly and concisely to facility staff in order to avert a facility shutdown.
Service Desk:
Act as Service Desk representative after hours and on weekends. Perform daily routines and related work as required. Perform other related duties as required.
This position involves frequent decision-making skills. Individuals will be responsible for identifying problems and taking appropriate action in order to ensure timely and error-free service to the businesses being supported by the State Data Center.
Individuals must be available to work overtime and holidays as scheduled
Qualifications
Must have strong supervisory skills
High school diploma or equivalency and four years supervisory experience or a combination of post-high school education and experience equal to three years.
Must have excellent customer service skills.
Ability to communicate effectively verbally and in writing.
Ability to follow written and oral instructions.
Ability to establish and maintain effective working relationships.
Ability to monitor and recognize failures of facility and infrastructure.
Ability to prioritize, organize and perform multiple work assignments simultaneously.
Ability to utilize problem-solving skills.
Ability to utilize technical skills.
Knowledge of and ability to interpret and apply related federal, state, and local laws, ordinances, rules and regulations.
Knowledge of and the ability to interpret and apply related University policies, procedures, principles, and practices.
Knowledge of applicable computer applications and basic computer functions.
Additional Information
Florida State University
One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!
Learn more about our university and campuses: https://hr.fsu.edu/working-fsu/prospective-employees
Equal Employment Opportunity
An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer. FSU's Equal Opportunity Statement can be viewed at: http://www.hr.fsu.edu/PDF/Publications/diversity/EEO_Statement.pdf
Background Check Requirements
This position requires the successful completion of a criminal history background check. The background check will be conducted as authorized and in accordance with University Policy 4-OP-C-7-B11.
How to Apply
If qualified and interested in a specific vacancy as advertised, apply to Florida State University at https://jobs.fsu.edu.
Applicants are required to complete the online application with all applicable information. Applications must include work history and all education details (if applicable) even if attaching a resume.
