Wichita , KS
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Survey Center Operations Manager

Wichita, KS Full time
Posted on April 8, 2018

Needed to lead the NORC telephone survey center in Wichita, Kansas and collaboratively work with the Telephone Surveys and Support Operations (TSSO) team at two other telephone survey centers. The main activity of the survey center is conducting computer assisted telephone interviews (CATI). 

This is an exceptional opportunity for a survey research / call center professional with a successful track record. We are looking for a candidate who will concentrate their efforts in recruiting, motivating and managing a team of supervisors and several hundred hourly telephone interviewers, and be able to develop the knowledge needed to manage projects. 

NORC at the University of Chicago is an independent research institution that has conducted groundbreaking studies since 1941. Today, government, corporate, and nonprofit clients around the world partner with NORC to transform increasingly complex information into useful knowledge. NORC conducts research in five main areas:

  1. Economics, Markets, and the Workforce
  2. Education, Training and Learning
  3. Global Development
  4. Health and Well-Being
  5. Society, Media and Public Affairs