Case Manager/Housing Specialist
About the Organization: St Catherine's Center for Children offers a comprehensive range of programs designed to offer hope, foster growth, and improve the lives of the children and families we serve.
Position: Case Manager
Function: The Case Manager/ Housing Specialist is responsible for assisting families with all facets of the intake process. This includes performing assessments, service plan development and coordinating housing activity with families. The Case Manager/ Housing Specialist coordinates service provisions with the Family Care Coordination Program.
Duties/ Responsibilities:
Conduct and complete documentation for intake/assessment process, initial (5 Day) assessment, and quarterly/biweekly treatment planning review meetings.
Coordinates service plan delivery to families through a large network of area service providers.
The case management team will support and facilitate the family’s ability to participate in mental health services, in particular trauma services.
Meet with families to assist them with service plan goals; follow up with families and /or service providers as needed to ensure service plans goals are being accomplished; act responsibly in providing information and empower residents to identify choices in their daily lives.
Meet once a week with FCC case managers to make referrals for families residing in shelter
Assist in the coordination efforts of facility staff in the delivery of services to residents
Ensure a safe, secure, healthy and clean environment by addressing concerns with residents and providing follow up as needed, report any situation which needs attention through appropriate channels
Meet independently with families to assess needs and strengths
Establish and maintain professional working relationships with families, maintain appropriate personal boundaries; establish and maintain professional working relationships with staff members in accordance with all agency procedures, policies and practices
Develop service plan goals for families. Empower clients to identify choices in their daily life by providing necessary information.
Ensure families participate in necessary services
In accordance with the NYS OTDA, ensure progress toward goals by structured review of the individualized service plan with the family meets necessary NYS OTDA deadlines.
Act as the primary advocate for families
Assist families in obtaining necessary services needed to retain permanent housing (e.g. mental health services, education and employment services, substance abuse services)
Assist in identifying and resolving barriers to housing retention by securing needed rehabilitative and/or supportive care, day care
Act as the primary liaison for the family when communicating with public assistance and other resource providers.
Provide intensive case management services in the following areas to settle family in permanent housing and stabilize conditions that led to homelessness:
self sufficiency
home maintenance
budgeting
meal preparation and nutrition
time management
parenting skills
utilization of community services
tenant responsibilities/rights
Provide transportation to medical, social services and apartment search when appropriate for families
Document interactions with families using critical incident reports, assessment forms progress note section of case file, log and service plans
Complete outcome measures for Quality Improvement
Perform and maintain record keeping statistics as required
Complete and submit reports on time
Intervene in crisis situations and assist with conflict resolution as needed by providing mediation and facilitating communication, especially between landlord and tenant
Participate in professional development programming on a regular basis
Attend Marillac staff meetings
Respect the rights of others and protect all confidential information
Clearly communicate concerns and suggestions to Program Director
Actively contribute to the maintenance of “client - supportive” and respectful interactions with clients
Network with agency staff in the Collaborative and with other community agencies that will enable families to connect with the service delivery system
Will have full and complete access to client Protected Health Information (PHI) in order to carry out the duties and responsibilities of this position.
Additional position-related duties and responsibilities as assigned by the supervisor/ director.
Organizational Relationships:
Works under the direct supervision of the Program Director of Homeless Family Program
Works cooperatively with staff in the Collaborative agencies
Maintain a team oriented, collaborative approach with all levels of shelter staff.
Position Specifications:
BSW or Bachelor’s Degree in human service field preferred. An Associates of Arts degree may be substituted at the discretion of the Director of Marillac given three or more years of relevant experience.
One year of relevant experience preferred
Demonstrated ability to work with clients and as a team member
Clean and valid NYS driver’s license
Essential Functions:
Emotional stability with the capacity to separate personal issues from work related issues.
Ability to maintain respect, support, and care for clients and fellow staff members
Position Requirements:
BSW or Bachelor’s Degree in human service field preferred. An Associates of Arts degree may be substituted at the discretion of the Director of Marillac given three or more years of relevant experience.
One year of relevant experience preferred
Demonstrated ability to work with clients and as a team member
Clean and valid NYS driver’s license
Shift -not applicable-
Weekends required
Req Number HOM-18-00019
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.