Assistant Director of Operations, UNLV Admissions, Operations and Processing [R0142027]

Job Description

The University of Nevada, Las Vegas invites applications for Assistant Director of Operations, UNLV Admissions, Operations and Processing [R0142027]

ROLE of the POSITION

Reporting to the Director of Admissions, the Assistant Director of Operations will serve as Superuser in PeopleSoft for undergraduate and graduate admissions and recruitment (Office of Admissions). This position will create new and manage existing automated jobs, serve as project manager for updates and enhancements in PeopleSoft, Salesforce, Hyland, SmartPanda and other higher education technologies related to the Office of Admissions. They will also build and administrate communications through the Salesforce marketing cloud for undergraduate and graduate recruitment in admissions. They will create and manage the Operations Production Calendar, create and update system documentation and business process guides, develop regular reports as well as process ad hoc reporting requests; and research and resolve issues associated with information in the database. Additionally, this position serves as the security officer for all access requests, discontinuations, and audits related to security for staff in the student information system, PeopleSoft, the CRM, Salesforce and all other platforms and software used by staff in the Office of Admissions.

This position will also serve as the Superuser in Salesforce for the Office of Admissions, and will work on the operational back end of both the undergraduate and graduate Salesforce platforms. Back and forth integration is required between Salesforce and PeopleSoft and this user will lead those projects with the relevant OIT teams.

They will also collaborate with Salesforce OIT teams to test annual Salesforce application updates and enhancements. They will need to work closely with other Enrollment Management superusers to implement campus wide initiatives, solve system issues, deploy efficiencies, and communicate and train on system changes in support of the entire Academic Affairs.

Additionally, this position will serve as the lead for Common App and Centralized Application System (CAS) application updates. They will be responsible for maintaining the Common App (CAPP) and all three CAS applications (Business, Engineering and all other programs) for graduate students, as well as making and testing annual and ad hoc application updates, and working with OIT and CAPP and CAS teams as necessary.

The Assistant Director will work with My UNLV/PeopleSoft and Sales Force counterparts in OIT and other units across Academic Affairs and the university as a whole to determine and implement processes that maximize efficiencies and reporting in PeopleSoft and Sales Force. They will maximize efficiencies and reporting in PeopleSoft and Salesforce and will oversee data imports from the online applications (Salesforce and Common App), and ensure the student information system remains accurate and functioning optimally. This position is also responsible for collaborating with the Admission leadership team in establishing productivity benchmarks, striving to meet goals established by the Associate Vice President for Enrollment Management and other university leadership, and ongoing training.

The Assistant Director will be expected to create, edit and maintain complex reports for the Office of Admissions and Enrollment Management leadership, as requested, train admissions and other enrollment management staff on business processes and in PeopleSoft and Salesforce, and keep abreast of new features and updates. They will also assist OIT in implementations and testing of new processes and systems and improvements in existing processes and systems.

In addition to supporting the Office of Admissions this role will also work with Registrar, Financial Aid, and all of Academic Affairs to create timely report and data requests, update and send communications through the Salesforce Marketing Cloud and work agilely to address emerging data and system needs in each unit.

Sometimes these requests are very urgent and the Assistant Director will need to re-prioritize quickly to provide timely queries.

Lastly, they also support UNLV's large advising unit to provide them with individualized reports to each advising center on campus to facilitate operations campus wide.

This position was designed at this level, with a dedicated staff member reporting to it, and in-frequent interaction with the public so that the person in the role has the space to think critically and recommend ideas to bring the Office and all of Enrollment Management forward and better serve students–such as how to better leverage the systems used by admissions, to eliminate manual tasks and increase efficiency and decrease time to decision.

MINIMUM QUALIFICATIONS

This position requires a Bachelor’s Degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA) and 3-5 years of Related Professional Experience, 1-3 Years of Supervisory Experience and 1-3 Years of Management Experience. Credentials must be obtained prior to the start date.

Knowledge

• Knowledge of academic policy and undergraduate academic programs
• Knowledge in the application of technology to help achieve organizational goals and solve business problems
• Awareness of Federal Department of Education and Nevada Board of Regents policies
• Knowledge of higher education current issues, specifically academic issues and policies

Skills

• Effective leadership and administrative skills: directing, planning, organizing, personnel management
• Effective communication skills: interpersonal, oral, written
• Research skills in support of the development of policy

Abilities

• Demonstrated proficiency to create and deliver reports and analysis to help with executive level decision making
• Ability to quickly master PeopleSoft, Salesforce, Marketing Cloud, CAPP, CAS, Hyland, and Smart Panda systems
• Ability to analyze business problems and apply technological solutions
• Ability to understand and learn new and emerging technologies in the higher education space and recommending and implementing changes where necessary to leadership.
• Ability to develop and continuously improve administrative policies and procedures
• Ability to anticipate issues and the consequences of decisions/actions
• Commitment to personal professional development
• Ability to handle confidential information with discretion
• Establish productive, collegial relationships at all levels with staff, faculty, and both on and off-campus
• Ability to coordinate staff efforts, to facilitate a team environment and to perform effectively as a collaborator

Experience

• Customer or student services
• Public speaking
• Electronic and impromptu presentations
• Strong interpersonal skills
• Creative and innovative thinking
• Experience in a dynamic and fast-paced environment
• Professional judgment

COMMITMENT to DIVERSITY and CAMPUS VALUES

A successful candidate will support diversity, equity, and inclusiveness and contribute to a respectful, positive work environment. They will use our Campus Values to guide their decisions and actions and demonstrate our Rebel spirit.

SALARY

Salary competitive with those at similarly situated institutions.

BENEFITS OF WORKING AT UNLV

• Competitive total rewards package including:
• Paid time off, sick leave, and holidays
• Excellent health insurance including medical, dental and vision
• Comprehensive retirement plans and voluntary benefits programs
• No state income tax
• Tuition discounts at Nevada System of Higher Education (NSHE) schools
• Tuition discounts for spouses, domestic partners, and dependents

PERKS

• Employee recognition and appreciation programs
• Connect with colleagues with shared interests
• Personal and professional development opportunities
• UNLV athletics ticket discounts
• Statewide employee purchase program discounts
• RebelCard discounts on and off campus
• Wellness programming for all UNLV faculty and staff at no cost
• Opportunity for career advancements to leadership roles

HOW TO APPLY

Submit a letter of interest, a detailed resume listing qualifications and experience, and the names, addresses, and telephone numbers of at least three professional references who may be contacted. References will not be contacted until the search chair notifies you in advance.

Applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based.

Although this position will remain open until filled, review of candidates’ materials will begin on, immediately.

Materials should be addressed to Search Committee Chair, and must be submitted through Workday, as we do not accept emailed materials. For assistance with the application process, please contact UNLV Human Resources at (702) 895-3504 or UNLVJobs@unlv.edu .

SPECIAL INSTRUCTIONS FOR INTERNAL NSHE CANDIDATES

UNLV employees or employees within the Nevada System of Higher Education (NSHE) MUST use the “Find Jobs” process within Workday to find and apply for jobs at UNLV and other NSHE Institutions. Once you log into Workday, type "Find Jobs" in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the job requisition number, “R0142027” in the search box.

If you complete an application outside of the internal application process, your application will be returned and you will have to reapply as an internal applicant which may delay your application.

PROFILE of the UNIVERSITY

Founded in 1957, UNLV is a doctoral-degree-granting institution of approximately 30,000 students and more than 3,600 faculty and staff. To date, UNLV has conferred more than 152,000 degrees, producing more than 130,000 alumni around the world. UNLV is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity. The university is committed to recruiting and retaining top students and faculty, educating the region's diversifying population and workforce, driving economic activity through increased research and community partnerships, and creating an academic health center for Southern Nevada that includes the launch of a new UNLV School of Medicine. UNLV is located on a 332-acre main campus and two satellite campuses in Southern Nevada.

Here at UNLV, we have come together and created one of the most affirmative and dynamic academic environments in the country. UNLV sits in the top spot in U.S. News & World Report’s annual listing of the nation’s most diverse universities for undergraduates. The university has ranked in the top ten since the rankings debuted more than a decade ago. We continue to show our commitment to serving our wonderfully diverse population and building the future for Las Vegas and Nevada.

For more information, visit us on line at: http://www.unlv.edu

EEO/AA STATEMENT

The University of Nevada - Las Vegas (UNLV) is committed to providing a place of work and learning free of discrimination on the basis of a person’s age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes). Discrimination on the basis of a protected class, including unlawful harassment, which is a form of discrimination, is illegal under federal and state law. Where unlawful discrimination is found to have occurred, UNLV will act to stop the unlawful discrimination, to prevent its recurrence, to remedy its effects, and to discipline those responsible. Women, minorities, and veterans are encouraged to apply.

TITLE IX STATEMENT

The University of Nevada, Las Vegas, does not discriminate on the basis of sex in any education program or activity that it operates. Non-discrimination on the basis of sex is mandated by Title IX of the Education Amendments of 1972 (20 U.S.C. §§ 1681 et seq.) and the corresponding implementation regulations (34 C.F.R. Part 106). The University’s commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment. Inquiries concerning the application of these provisions may be referred to: Michelle Sposito, J.D., Title IX Coordinator, University of Nevada, Las Vegas, 4505 S. Maryland Parkway, Box 451062, Las Vegas, NV 89154-1062, Frank and Estella Beam Hall (BEH) Room 553, Telephone: (702) 895-4055; Email: titleixcoordinator@unlv.edu, or to The Assistant Secretary of the United States Department of Education, U.S. Department of Education, Office for Civil Rights, 400 Maryland Avenue, SW, Washington, D.C. 20202-1100; Telephone: 1-800-421-3481 FAX: 202-453-6012; TDD: 1-800-877-8339; Email: OCR@ed.gov; or to both.

Information pertaining to the University’s grievance procedures and grievance process, including how to report or file a complaint of sex discrimination, how to report or file a formal complaint of sexual harassment, and how the University will respond can be found online at the Office of Equal Employment & Title IX webpage.

SAFETY AND SECURITY STATEMENT

UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security. The Annual Security Report and Annual Fire Safety Report compliance document is available online.